We’re so sorry you’re not happy with your purchase.
We do admire you sincerely at The Shahdokht and hope our products are able to unlock your inner peace. All our creations are made with you at the forefront of our minds and we will continue to work tirelessly to ensure everything is more than satisfactory. Please email us before you request a return to see if we c an further assist you. We may be able suggest some tips that allows you to use your product effectively. In such a case please email us via our contact us page.
Unfortunately due to the nature of our handmade nature of our products we are not able to accept any returns. If you wish to exchange your order the original product must be send back untouched/unused in all its original packaging and in new condition. Postage for returns will need to be made payable via the customer. However, if a product is defective please email us with pictures of the product along with detailed information of the damage within 5 days of receiving said product and we will be happy to assist you with either a refund or exchange where applicable.